Comments on: Verizon Wireless: No Excuse For Data Security Issue http://phoneboy.com/2674/verizon-wireless-no-excuse-for-data-security-issue Simplifying Network Security, Telecom, Gadgets, and More! Fri, 19 Mar 2010 15:26:22 -0700 http://wordpress.org/?v=2.9.2 hourly 1 By: Kent http://phoneboy.com/2674/verizon-wireless-no-excuse-for-data-security-issue/comment-page-1#comment-27055 Kent Mon, 01 Dec 2008 02:12:45 +0000 http://phoneboy.com/?p=2674#comment-27055 I agree.. is should always be a standard operating procedure to every telecomm company.. I agree.. is should always be a standard operating procedure to every telecomm company..

]]> By: PhoneBoy http://phoneboy.com/2674/verizon-wireless-no-excuse-for-data-security-issue/comment-page-1#comment-27053 PhoneBoy Sun, 30 Nov 2008 09:35:47 +0000 http://phoneboy.com/?p=2674#comment-27053 I wonder if we can record the calls with Customer Service ourselves for exactly this kind of problem? I wonder if we can record the calls with Customer Service ourselves for exactly this kind of problem?

]]> By: spg http://phoneboy.com/2674/verizon-wireless-no-excuse-for-data-security-issue/comment-page-1#comment-27040 spg Tue, 25 Nov 2008 15:00:16 +0000 http://phoneboy.com/?p=2674#comment-27040 i have dealt with some pretty bad customer services situation where there was total contradiction between one rep and another or they even flat out told me a different policy the second time. since these were billing issues that had a very direct impact on my finances(even is only to a small degree) i take them very seriously. in these cases i really wish there would have been some way to play back the conversation when the story changed and the CS rep denied what they told me the first time. this of course being handled on verizon's end not me(the customer) having to be the one to record the call when it is already being recorded. spg i have dealt with some pretty bad customer services situation where there was total contradiction between one rep and another or they even flat out told me a different policy the second time. since these were billing issues that had a very direct impact on my finances(even is only to a small degree) i take them very seriously. in these cases i really wish there would have been some way to play back the conversation when the story changed and the CS rep denied what they told me the first time. this of course being handled on verizon’s end not me(the customer) having to be the one to record the call when it is already being recorded.

spg

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