Just before I was giving my presentation at Sales Kick Off yesterday, Apple began unveiling their new iPad. A few people in the audience were looking at the emerging details on their iPhones. I took a quick scan of my Twitter stream later on. It was a topic of discussion throughout the day. I eventually read a small amount of the coverage.

The general complaints I saw on Twitter were related to the lack of a camera or the fact that it had data service only through AT&T. What I see is the biggest failing of the device, quite honestly, is the same downside as for the iPhone: the fact that the device is tied to iTunes.

The iTunes app itself is a bloated, monolithic application that does far too many things. Aside from that, it means you cannot manage content on the device from more than one Mac or PC. I suspect this “limitation” has something to do with how Apple implements DRM, but even Apple has to realize that people own (or use) more than one computer these days and should figure out a way to handle this more gracefully–at least with non-DRMed content.

With this in mind, Apple has clearly created a device that is not a replacement for your primary computer. It’s a big iPod Touch. That’s great for consuming certain kinds of content, but given the limitations of iPhone OS, it won’t be replacing my laptop in my bag anytime soon.

Perhaps the next iPhone OS will remove some of them. Maybe it will add Bluetooth keyboard support, multitasking, and the ability to manage content from more than one computer. Maybe it will do a better job managing battery life or remove the stupid limitations about downloading larger than 10mb files over 3G.

Will the iPad change the world? We don’t have the whole story yet. The rest of it will come when they announce the next iPhone OS, presumably before the iPad actually ships. Then we’ll know the true capabilities of the iPad and just how game changing things will be.

Meanwhile, Apple has ramped up the hype machine by announcing the iPad prior to shipping. The fanboys will continue to drool over the hardware. The rumors will continue to spread until the iPad ships.

Me? I’m happy with my iPhone. It’s already changed my world. Will the iPad change my world? Maybe, but I’m happy to wait and let the true story unfold.

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While I was in San Diego for the past few days, perhaps the biggest challenge–aside from never having more than 10 minutes to myself at a stretch–was keeping my iPhone’s battery charged. The Sales Kick Off meeting we had for Check Point had us anywhere but near an easily accessible AC port. I attempted to plan for this, and I normally have an external iPhone battery for this purpose.

Unfortunately, on my recent trip to Israel, the connector on my latest battery acquisition from eBay broke. That’s what happens when you get the cheap ones made in China. Either way, I did not have time to acquire something better before I left for this trip to San Diego.

I searched through my gadget stash and found an old Solio charger. While I wasn’t counting on it’s ability to get juice from the sun, it was able to receive a charge from USB. When fully charged, it was able to provide some extra juice to my iPhone. It certainly didn’t give the battery more than an extra 25-30% or so, but it was enough. It also fit in my pocket (albeit not comfortably) along with the iPhone.

I also took some other measures to conserve battery power as well: I dropped WiFi and Bluetooth. While there was plenty of WiFi around, I could not always use it nor did I necessarily want to. I only enabled it when I know I wanted to use it. That alone cut my battery drain to a fairly managable level.

The other thing: I forgot my iPhone’s AC adapter. This meant I need to plug into a Mac/PC to charge. It also meant that I was not able to easily charge my iPhone the night before I left San Diego. I had a very early morning flight and made the mistake of not leaving my MacBook turned on but not logged in. This meant my iPhone barely got a charge overnight.

The Solio came to my rescue again. I had wisely charged it the day before, so I was able to use it to provide a boost on the flight back to Seattle. The Solio did require some significant fiddling to get it to charge the iPhone without receiving the dreaded “charging with this accessory is not supported” message on my iPhone.

Meanwhile, I’m in the market for a mobile charging solution for my iPhone. Preferably something that will fit comfortably in my pocket with my iPhone 3GS, is durable, easily rechargable, but not insanely expensive. I realize that’s a bit much to ask, but any suggestions from the peanut gallery on this?

I feel bad, in a way, that I haven’t been posting to my blog. Then again, I think I know why. The conversation is, for the most part, elsewhere.

Does it mean my blog is a failure? Am I not getting the hits I want or the comments I want? Not really.

One of the things I’ve learned is not to try and treat all communication the same way. Not all conversations are the same. Not all mechanisms for conversing are the same.

The trick is knowing where, when, and how to have the right conversation. Sometimes, that’s my blog. Sometimes it’s Twitter, Facebook, a phone call, or in person. Sometimes you have to use all these forms together.

Right now, one of my major conversations is with Check Point Software’s customers. This conversation is mostly on CPUG, but I am also seeking out and having customer conversations on Twitter, Facebook, and other places. Yes, this is my job and my personal blog is not necessarily the right place to have that conversation

Meanwhile, this is the right place for this ephemeral thought. Or is it? Let me know what you think in the comments!

Time to clean out the inbox once again…

Truphone Bonanza: I have a fair number of items related to Truphone in my inbox. A while ago, they launched an Android calling app for WiFi, making it possible to use their service to make cheap phone calls from Android phones. More recently, they launched their Truphone Anywhere service, which gives you a SIM card that gives you “local” rates in US and the UK and cheaper roaming abroad. It could, theoretically, be your ONLY GSM calling service–calls inside the US are $0.10 a minute inbound and outbound–but data is not exactly cheap at $0.75/MB. It’s a nice prepaid service I will be keeping an eye on. I’m always looking for a way to be reachable when I travel abroad, but don’t want to pay an arm and a leg to do it Oh yeah, and now you can make and receive calls from +883 (iNum) calls thanks to a partnership with Voxbone!

Skype for Symbian Beta: I’ve actually been using this a fair amount of my Nokia E71, especially when I was in Israel several days ago. It was the only way I was able to make calls back home without it costing an arm and a leg. The application is very laggy in terms of startup and shutdown, but the calls were crystal clear! Hopefully, they improve the speed of this app, as it’s my only real complaint. Well that and it does not pass touchtones at all.

CTIA Is Against Network Neutrality for Wireless: From the “no duh” department, my friends at the CTIA–the industry association for the wireless industry in the US–are against net neutrality principles (PDF link) as proposed by the FCC via their Notice of Proposed Rulemaking on the subject. Seems like a rehash of their usual points (i.e. wireless is different, a competitive market, and the operators are doing nothing wrong). *sigh*

Trapster goes 4.0 on iPhone: The new version of this free speed-trap reporting program for the iPhone and a number of other phones gives you more “trap” types (including roadkill, yum!), shows you were Trapster users have driven recently (to give you confidence in the reported traps), a Caravan mode where you can message and share photos with other Trapster users, and the ability to share Trapster with your iPhone contacts. Wonder what these guys will do next?

The beginning of 2009 had a rocky start for me. My employment situation was up in the air thanks to my long-time employer Nokia selling off the Security Appliance Business I worked in to Check Point Software. While I had an idea that I would probably have a job with Check Point, I couldn’t really breathe a sign of relief until I had a job offer in-hand, which did not come until April.

Even before Nokia announced the Security Appliance Business was getting sold at the end of September 2008, I had maneuvered my career into a comfortable, but rather limiting position. My job was not at risk, but I also did not see a way out of it either.

In a sense, this forced employer change was exactly the kind of fresh start I needed. Even though the entire process was downright scary–change often is–I am happy with how things are going now.

Even though it took me a couple of months to get plugged into Check Point, which is typical anytime you change employers, my true mission was known to me almost immediately. There wasn’t a whole lot of discussion about it, either. I just started doing what comes naturally.

I began the process of reconnecting with a community I helped to build many years ago, but more or less walked away from to pursue other interests. I spoke at Check Point events. I established Check Point’s official presence on Twitter, Facebook, and CPUG. I engaged our customers, looking for trouble, finding it, and did my best to find solutions.

What surprised me was that so many people remember the work I did all those years ago, both inside Check Point and in the larger Check Point community. The appreciation and generosity everyone showed was quite humbling. It made the transition back into the Check Point world that much easier.

Then again, I never really left it. Even though I spent a lot of years at Nokia supporting “everything but,” there was always the occasional need for obscure bits of Check Point knowledge that only I had. I also supported various aspects of the IPSO operating system and was the go-to guy when it came to analyzing security vulnerabilities. And yes, I had my hands in the knowledge base almost the whole time I was at Nokia

Mobile Change Happens, Too

One thing that ended with my employment at Nokia was easier access to “free” mobile phones. Between our normal replacement cycles and my contacts, I was able to get a few handsets a year to play with for varying lengths of time. This means, going forward, I have to buy my own stuff. However, for the first time in a decade, I am able to own something other than a Nokia device without feeling like a traitor

So what did I do? I bought an iPhone 3GS, of course. It was a bit of a leap of faith, as I wasn’t sure how I’d like it after playing with it in the Apple Store, but now I love it! It completely changes how and when I use my mobile phone. Not that my Nokia devices didn’t have all this same functionality ages ago, but the laser-like focus Apple puts on user experience, the speed of the iPhone 3GS hardware, and the plethora of applications really showed me what a mobile device could be!

And yes, I agree that the Nokia 5800 Xpress Music–a device I received as a “parting gift” from Nokia–touched more lives than Apple’s device did. It’s no iPhone, but it’s a hell of a lot cheaper and easy to get without a contract. However, the iPhone was the mobile device that rocked my world in 2009.

Increasing Social Currency In 2010

One thing I learned in 2009 was that relationships really matter. It is a form of currency–social currency, if you will–that everyone has, regardless of their station in life.

Meanwhile, my friend Ken Camp has a great piece on transforming the world by looking in the mirror. I encourage you all to read it and really let it sink in. My way of transforming the world will be by increasing the social currency in the world–one relationship at a time.

Increasing your social currency is easy. You improve your relationships with others through your words and deeds. Conversely, as you neglect your relationship with words and deeds, your social currency decreases.

The beautiful thing about social currency is that everyone can have it in limitless amounts. When you give your social currency away, you often get it back–with interest.

When discussing computer security with people, something I often bring up is this very simple equation:

What this means is that “secure” things tend not be convenient to use. For example, a powered down computer in a metal box secured by locks, and put in a safe protected by armed guards 24×7 might be relatively safe from theft, but it’s not very usable, is it?

Conversely, convenient things aren’t secure. For example, not having a lock on your house might make it easier for you to come and go as you please, but it sure makes it easy for would-be thieves to get into your house and take whatever they’d like.

Something else to note about this equation. Assuming security and convenience are expressed in terms of real numbers greater than or equal to zero, As convenience decreases towards zero, security increases towards infinity. If security is zero, conveniences doesn’t matter (because both inconvenient and convenient things can be insecure). However, if convenience hits zero, then security is undefined. You can’t divide by zero. You also can’t make something absolutely secure

Another thing that comes up in security–computer or otherwise–cost. What is it we are trying to secure? What does it cost to reduce that risk? What is the likelihood that a “loss” will occur and how much will that lost cost? It seems silly, for instance, to spend $100 to secure a $10 item, unless that $10 item has $1,000 (or more) worth of data on it

Anyway, this article is not about computer security. It’s really about airport security, or rather insecurity. This topic entered my consciousness again when I found out about the idiot who tried to explode something on an international flight landing in Detroit on Christmas Day. My immediate response was “oh crap, they’re going to make it more painful to travel again.”

And yes, they are. While the TSA hasn’t said anything officially yet, there are a number of reports from many sources, including the New York Times, that suggests measures similar to the following will be taking place on all flights inbound to the US:

• Passengers will have to remain in their seats one hour before landing with no access to anything they may have brought on board or have access to on the airplane (e.g. inflight magazine, pillows, blankets, etc).
• Passengers will not be told when they will land or be given any clue where they are.
• Passengers will be subject to extra screening at the boarding gate.
• Only one carryon item will be permitted to be brought onboard per passenger.

I question how many of these security measures will actually be effective at either deterring or preventing a real security event, which for the purposes of this discussion are a loss of life by one or more passengers caused by the actions of one or more passengers on the plane (e.g. because of a terrorist-type event).

Let’s look at what the folks from the TSA have done since September 11, 2001 in order to “improve security” at our nation’s airports (notwithstanding the “new rules” being implemented since Friday):

• Liquid Restrictions: Considering the 3.2oz/100ml or less bottles of liquids in a quart-size plastic bag are subjected to a simple Xray scan and not anything more, one could easily slip in a relatively dangerous liquid past security. Several passengers could, in concert, do this together.
• Shoes Off: We can thank Richard Reid, the infamous Shoe Bomber for this stupid rule. Again, all they are doing is Xraying the shoes. I’m sure the bad guys can find ways to hide explosives in shoes without getting caught by the Xray.
• Laptops Out: Don’t understand the rationale behind this one at all. I suppose it’s to get a better look at everything. I would be more concerned about smaller devices.
• Need Photo ID: How easy is it to fake an ID or a passport?
• The No Fly List: How easy is it to fake an ID or a passport and use a name that isn’t on the list? Seems like all it does is inconveniences people with names similar to suspected terrorists.
• Barking The Rules: I’ve heard a number of personal accounts of TSA agents yelling at everyone in line about what the rules are going through the security line. I’ve also experienced this myself. They don’t exactly do this in a friendly, courteous way.
• More Secure Cockpit Doors: This is, perhaps, one of the few “good” things that came from the last round of major changes to airport security. This probably did not cost that much in the grand scheme of things and has a measurable impact on the safety of the people of the pilots. It’s debatable how much this does for the passengers safety, of course.

This is all, as Bruce Schneier calls it, Security Theater. Stuff that’s designed to make us “feel” more secure without actually making us more secure. These measures made traveling inconvenient. The new ones they are implementing are going to make it that much worse. I can think of many ways around all these “restrictions” without a lot of thought. I’m sure a real bad guy could come up with even more, especially given lots of time and motivation!

Having been through Israeli airport security twice in the past 6 months, I can tell you that “better” security (or at least better security theater) is both time-consuming and costly, both in terms of machines and people-power. Persons and belongings are throughly screened before getting anywhere near an airplane, and you don’t have to take off your shoes in the process. The TSA screening that comes after my Tel Aviv flight but before my connecting flight home is almost insulting in comparison.

So now what? How do we make our flights more secure, yet not so inconvenient that people don’t want to fly?While we can argue about different screening procedures ad-infinitum, the best defense is an aware, active traveling public. As long as passengers remain watchful of suspicious activity and act accordingly, situations that do break out on planes can easily be neutralized before they become serious threats. It certainly happened with this most recent threat.

It must be time to clean out the old inbox once again, which this time also includes random observations and other things that aren’t necessarily in my inbox.

Google Chrome: I’ve started using Google Chrome on my Macs and Linux boxes. I have to say, it’s quite peppy! I’m still waiting for extension support on the Mac, though I can always run Chromium, which does offer it. Google already pwns all my data, so I’m not too concerned about using their browser

CallGuard for Nokia Devices: The folks over at SymbianGuru have a neat little app that provides a whitelist and blacklist for calls at specific times. Calls from certain people can be “rejected” complete with an SMS to the number or ring through as you configure the app. I haven’t had a chance to try this out, since I primarily use an iPhone these days, but it’s worth checking out. 10 days to see if you like it, if so, pay $12.95.

HiDef Conferencing Beats Holiday Stress: While I do appreciate the reduction in mental processing that occurs when you have a conversation over a wider band medium, such as provided by HiDef Conferencing service, I find conference calls themselves stressful. Granted, they tend to take less time than the typical business trip, but there’s only so much one can do over the phone. As stressful as those business trips are, they are necessary.

TruPhone Cuts The Price Of Calling This Holiday Season: If you’re a TruPhone user, or are looking for an excuse to try out this calling service on your Nokia, Blackberry, iPhone, or Android), here’s a nice offer. From Christmas Day until the 5th January 2010, calls made on Truphone to 30 popular destinations worldwide will be charged at 50% off the TruStandard rate – allowing friends and family to talk longer for less this holiday season. In addition, calls to all listed destinations will be free of charge on New Year’s Eve (or rather 12:01 pm GMT New Years Eve to 11:59 am GMT New Years Day).

TextPlus 2.1 Launches With Personal Communities: I’ve always thought SMS was a ripoff. The operators charge way too much for too little. Several applications on the iPhone look to reduce or eliminate your dependence on SMS by pushing your short messages through their service. The only one I find compelling is TextPlus by the folks at Gogii. The main reason? It interoperates with regular SMS. People not using TextPlus on their iPhone (and soon the BlackBerry) can send messages through the short code 60611. TextPlus also allows you to do “group” messaging, sending the same message to up to 50 people. And yes, that feature works with folks not on TextPlus (yet).

VoIP Supply Reclaims Your Old VoIP Gear: This is a bit like taking your old video games down to the GameStop or similar store, trading them in for new games, or getting some cash. Except this is with VoIP gear. Maybe I should send them my list of VoIP gear and see what they’ll give me. I suspect it will be like GameStop does for old games, you won’t get as much as you’d like, but you’ll get something. At least the equipment won’t end up in a landfill somewhere.

Tweetings: I ran across this client on my Twitter stream for the iPhone and I have to say, it’s quite good. It looks a lot like Tweetie, actually, but it’s slightly cheaper ($1.99 versus the $2.99 for Tweetie 2), and for that price, it even supports push notifications of @ replies and direct messages! It’s also the first Twitter app I’ve run across that actually uses oAuth, which theoretically means you don’t have to give the application your password! However, you still need to enter your password into the app anyway if you want to use any of the media sharing services (or push notifications, for that matter).

What was interesting about this debate between the CTIA and Public Knowledge, which took on the subject of net neutrality and how the proposed FCC rules should be modified for mobile network operators, if at all, wasn’t the arguments themselves. It’s the insight I had–insight that CTIA’s Vice President of Regulatory Affairs Chris Guttman-McCabe hinted at in his arguments, but did not take to their logical conclusion.

The debate was about 90 minutes and could be summed up in a couple of sentences. Gigi Sohn, Public Knowledge’s President & Co-founder, basically took the position that while the wireless does have unique challenges, and should be given a little more latitude in terms of applying reasonable network management principles, they should adhere to the same basic guidelines as is being proposed for wireline-based Internet services. Chris Guttman-McCabe suggested that wireless is far more competitive, it’s not clear that net neutrality principles need to be applied to wireless, and that applying the same principles the same way may, in fact, cause unintended harm to both consumers and the industry.

Net neutrality advocates would prefer that service providers, be they wireless, wireline, fiber, or whatever, would prefer that the service provider “just serve bits.” Don’t differentiate, don’t prioritize. Just serve them as they come. Seems reasonable and even supportable.

Remember that a mobile phone has two functions: as a telephone that you can make and receive voice calls on, and as a data device. While people like myself tend to think of a mobile phone primarily as a data device now, the vast majority of the world still views it as a voice device. However, both travel over the same radio spectrum and the same backhaul connection. That “last mile” connection to your mobile handset, however, is constrained by radio spectrum–spectrum which is in both short supply and high demand.

Let’s say a wireless operator experiences network congestion in a particular area, say around Moscone Center in San Francisco during a high-tech trade show even. If you’re been to a high-tech trade show at Moscone Center in San Francisco and tried to use your iPhone (or any other phone) on AT&T while there, you’d see the result–nobody could use the service at all. Taking the pro-net neutrality argument to it’s logical conclusion, where one bit of data is no more important than another, how do you device what bits make it through in a congested environment? Is a traditional call using GSM or CDMA more important than other bits? What if that voice call happens over data (e.g. with Skype)? If an operator prioritized more traditional forms of telephony over the newer, TCP/IP based methods of telephony, would that be a violation of net neutrality principles?

Unlike the other “wired” access methods, where one can upgrade the infrastructure to provide more bandwidth to end users in the last mile, or even lay more cable, mobile network operators cannot do this without more wireless spectrum–spectrum assigned and allocated by the FCC to both government, commercial, consumer, and amateur use. The spectrum allocated by the 700 Mhz spectrum auctions from a couple years back are now assigned to the mobile operators, but the previous “users” of that spectrum have not cleared out yet. Operators are chomping at the bit to start using this spectrum to roll out 4G wireless services.

Given the bandwidth crunch and net neutrality mandates, how is a mobile network operator going to solve congestion issues? What is “reasonable” network management practices? Who decides what is fair? Can anyone point me to a document that describes what constitutes reasonable network management practices?

At the end of the day, I have to side with CTIA. This issue is incredibly complex and needs more discussion, specifically around what constitutes “reasonable network management principles” and how to handle traditional voice calling and SMS in a truly “net neutral” world. What do you think?

When I first came across the WikiReader from OpenMoko, my thought was: why would I want a device that is dedicated to Wikipedia, but not connected to the Internet? What value would such a device have?

Then I realized that this device really isn’t for people like me who have easy access to the Internet. This device is for people without connectivity, or in situations where you don’t have or want connectivity. In these situations, the Wikireader is a great reference device to have around.

The device contains 3 million topics from Wikipedia stored on a MicroSD card inside the battery compartment, which stores two AAA batteries. It has a touch screen where you can scroll the text on the screen,  type in the topic you wish to look up and tap links inside Wikipedia articles. It also has a Search button where you can enter the topic you desire, a History button where you can see what topics you previously viewed, a Random button for a little bit of serendipity, and the power button on the top.

The device can be updated. As mentioned before, the contents of Wikipedia are stored on the MicroSD card. You can either take the MicroSD and update it yourself or swap the MicroSD card with a freshly updated one that OpenMoko can provide. The service costs $29 a year (plus taxes and shipping) and entitles you to two updates a year.

Having used a review unit that OpenMoko sent me, the screen on this device is kind of a letdown. The screen is passive matrix, has a horrible refresh rate, is not backlit, and is impossible to read in all but the most optimal of lighting conditions. However, if you want to bring Wikipedia to a non-computer savvy or non-connected person, this is the device to consider. This is not a device I would buy, but then again, I am not the target market for this.

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When I think about my iPhone and compare it to what I gave up on my Nokia phones, I realize that, in many ways, I had tried to make my Nokia phones behave in ways that they were not really designed for.

You might find it ironic that Nokia Nseries phones don’t do multimedia well, even though it is something they are designed to do. It is adequate, but small things like the speed of syncing with your computer or keeping track of play counts or ratings make for a less than stellar experience.

Mac integration is another sticking point for me. While Nokia gets kudos for Nokia Multimedia Transfer, which helps a Nokia device tie into the Mac ecosystem of iTunes and iPhoto, not to mention iSync plugins to sync calendar and contacts, there’s no PC Suite type app and no way to update the firmware from a Mac. Not to mention that Macs are not always supported when various Ovi services are launched.

And yet, with my iPhone, there are things it can’t do–multitasking perhaps biggest on the list. I knew going into the iPhone that this was going to be a limitation. I came to terms with that long before I gave up my credit card number and ordered the device, though.

The inability to load apps that Apple hasn’t approved is another issue. People get around this by jailbreaking the device. I am not going to pass judgment on those who decide to go that route. I’ve done it myself, not to install apps, but to unlock the device so I can use it with other (non-AT&T) SIM cards. It can be restored to Steve Jobs approved state easily enough.

While I like the flexibility that a Nokia device offers, I have decided that, for me, a mobile device that is reliable is also important. I have had too many instances where my Nokia’s aren’t reliable–even when sticking to built-in apps! The iPhone gives the right balance of both functionality and stability.

I was listening to MacBreak Weekly some weeks ago. The panel was discussing, among other things, the merits of Android versus iPhone. Andy Ihnatko made an excellent point that stuck with me throughout the day, though it was best summarized by Merlin Mann (also on the show that day): Once you accept how a device is put together, your mind operates completely differently.

Trying to treat an iPhone like a Nokia–or vice versa–is a waste of energy. While even today I am occasionally stimied by the lack of multitasking of the iPhone, I can now generally work with the limitations. The same can be said for the limitations of a Nokia device: I am familiar enough with the platform that I can generally work within the limitations. The mindsets needed to operate both are different, but one is not inherently “better” than the other.

For the functions that I use regularly, the iPhone wins, hands down. For those situations where an iPhone doesn’t make sense, I can always take my SIM card out and put it in a Nokia device.

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