Wireless Service Sucks Compared To Other Industries
Leo Blanco at the Mobile Technology Weblog, one of the blogs I am helping to bring some traffic into, found some interesting numbers from Forrester about how mobile phone operators (in the US) compare to other industries in terms of overall customer experience:
Yup, wireless phone service is better than some industries like the cable company, but compared to retail outlets, they suck big time.
I wonder what the mobile carriers can learn from these other industries in order to improve theirs? Leave your thoughts in the comments.
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Tags: customer experience index, forrester, forrester research, mobile phone operators, overall customer experience Fnord
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