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Two Months Later, Nokia’s Ovi Store Still Not Delivering

On the continuing saga of my issues with Nokia’s Ovi Store, I got this email today in regards to the ticket I had opened on this issue more than two months ago:

Thank you for e-mailing the Nokia Care Contact Center. We are glad that you have chosen Nokia E71 as your preferred device.

I apologize for the delay in responding to your e-mail message and greatly appreciate your patience.

With regard to your inquiry about Nokia E71, we would like to let you know that I already escalated your concern to our proper department and they will contact you the soonest time possible.

Dameon, I sincerely regret any inconvenience this may have caused. Nokia appreciates your business and continued support of our products.

If you have any additional questions, please don’t hesitate to contact us again. To ensure proper handling of your case, kindly continue using the current subject line.

Thank you very much for your email. Have a great day!

Kind regards,

E-mail Specialist

It’s really quite simple: I bought an app, I downloaded it, I ended up having to reformat the phone, and now I have no way to get the software I rightfully paid for on the same device I had it before. This should not be a difficult problem to resolve: either give me a license code for said software or give me my money back.

The design of the Ovi Store is terrible for the very users they are trying to attract–the power users who are likely to reformat their phone periodically. Given what I paid for the app and Nokia’s cut of the proceeds, the very fact I have to contact Nokia Care to resolve this issue means Nokia has lost whatever money it made on the deal–and then some.

Seriously, Nokia, why has it taken more than 2 months to resolve this issue? How come I don’t either have a license code for this application or a full refund?

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#Cybersecurity Evangelist, Podcaster, #noagenda Producer, Frequenter of shiny metal tubes, Expressor of personal opinions, and of course, a coffee achiever.